Tuesday, November 12, 2013

HealthCare.gov Mess Has Lessons for Campaigns

What can the Obamacare website debacle teach a political marketer, or a brand marketer for that matter? A recent online post by David Heitman, president of a Colorado branding and PR firm, lays out some cogent lessons for campaigns and causes. The first obvious lesson, he writes, is that it's better to launch late than launch badly. The second lesson is to put a premium on critical feedback. Apparently, pre-launch issues with the HealthCare.gov website didn't get to the top, or the top didn't listen. Next, when something goes wrong, remember that the media and the voters can forgive a mistake but not a cover-up. Trying to deny or hide the truth only incites the media and sours supporters. And don't underestimate the intelligence of your audience by trying to mislead in a world of click-speed data sharing. As Heitman points out, when HHS boasted that 15 million visits showed the popularity of HealthCare.gov, Pew Research could quickly counter that 70% of those visitors had insurance and were not serious shoppers. The impact of technical errors on the Obama administration's credibility also underscores the vulnerability of candidates and campaigns to their high-tech advisors. Make sure your campaign has invested in a proven, trustworthy technical team! But perhaps the toughest political lessons are how failure in the details can undermine the larger vision, and how a launch stumble can risk the race. See the full post at http://www.bcbr.com/article/20131108/EDITION0806/131109942/-1/DigitalEdition

No comments:

Post a Comment