Digital Strengths Required Even in a "Wave" Year

Republicans are worrying, and Democrats rejoicing, over signs that 2018 may be a "wave election" year that sweeps Democrats to control of the House and maybe even Senate. Before Democratic hopefuls get cocky or Republicans throw in the towel, both should note a recent Campaigns & Elections article about lessons learned in Democrat Doug Jones' historic win in deep-red Alabama. C&E makes the point that, wave or no wave, a winning campaign has "got to leave it all on the field, regardless of what the forecast is ... To wit, Jones won by just over 20,000 votes—and few predicted he’d defeat Roy Moore." C&E cites six digital marketing lessons from Jones' victory. Start with realizing the importance of authenticity in both the message and how it is conveyed, especially in online ads and video where an authenticity will matter more than slick production. Note that digital success requires more than standard online ads; Jones' campaign invested heavily in social and engagement platforms, bought standalone video and audio inventory, used display and rich media, and maxed out what was possible on search. Third, C&R warns, a percentage-based budget that starts with heavy TV spending and divides small remaining percentages among other channels will risk missing that vaunted wave; C&E advises using an audience-first approach instead, maximizing reach and frequency for all marketing channels taken together and based on how various voting groups get their news and information. Fourth, campaigns need to focus on engagement as well as reach to get people to remember an ad in an extremely crowded media environment. That means investing in social media platforms and going beyond traditional display ads by using HTML5 and rich media to embed interactive content and voting resources in standard banners. Then get those engaging ads to more voters by using digital to expand voter reach, especially given the falling impact of traditional media channels (40% of voters watch no TV, C&E notes). But don't try to stretch a digital budget too thin at the outset striving for maximum audience; pick off priority audiences and build the program from there, C&E advises. See the whole article at https://www.campaignsandelections.com/campaign-insider/6-lessons-to-remember-during-a-wave-year

Social Media Listening Informs New Political Strategy

Digital marketing to a targeted audience with relevant messaging is a must in politics now. But how can a campaign develop the required digital audience understanding to be most effective? One answer is social media listening, per a 2017 business2community.com post by Augustus Franklin, CEO of CallHub, supplier of voice and SMS broadcast software. Franklin cites 11 social media monitoring insights to help turbocharge your digital marketing strategy. Here are just his initial five tips: First, design a social media monitoring blueprint by creating an extensive list of relevant keywords and hashtags on Twitter, Instagram, Facebook, etc. Find the people who follow your campaign or cause (or brand), have tweeted about it, or have "liked" relevant posts. Second, expand on the existing network of people who have shown interest in a keyword or hashtag and ask them to tweet with a certain hashtag, or share a post with their network, to garner the followers of your followers. Try to capitalize on advocates with influence in online communities outside the social networks, such as blogs or forums. Third, turn general demand into specific engagement by identifying social activity that aligns with your candidate or cause and reach out to these prospects with messages configured to their expressed interests/needs. Keep track of those who subsequently like, share, post, etc., because that engagement is a step closer to conversion (to a volunteer, donor or voter). Fourth, merge your social media inflow data with your marketing outreach list, and directly contact the socially engaged to ask them to spread your message. And fifth, use social listening to learn what each target audience segment wants to hear, from their perspectives, so you can specifically address challenges and needs in messaging. To get even more targeting insights, also monitor the activity on social networks of opponents and allies to see what people are saying. These insights can help to map engagement paths from interest to advocacy and to craft testing for analysis of what marketing works best. For all 11 tips, go to http://www.business2community.com/digital-marketing/11-lessons-political-listening-supercharge-digital-strategy

Campaigns Must Arm to Win the 2016 Digital Race

Campaigns and causes will be competing on a digital battlefield as never before in the 2016 elections. A recent MediaPost.com article by Mike Werch, marketing manager of SocialCode, offered eight key digital strategies to boost message impact, expand voter base and capture donations. Werch advises: 1) target unaffiliated voters by serving digital ads to lookalikes, people with the same interests and behaviors as those in the voter, donor or e-mail subscriber files; 2) recapture donors with digital remarketing (use of Website Custom Audiences) to target people who visit a donation page but fail to donate; 3) apply digital insights across channels, using the creative test results of digital video to hone TV or print ads, for example; 4) improve primary audience response with digital geo-targeting, testing geo-targeted digital video to perfect expensive local TV ads, for example; 5) segment audiences for more digital leverage, using Facebook's rich user data, for example, to deploy ads relevant to targets' demographics, behaviors and interests; 6) do a local-interest digital campaign in an area before hitting the pavement, and follow up with conversion-focused ads to build mailing lists; 7) do digital "get out the vote" campaigning, messaging politically inactive Facebook users who also match political affinity targeting as an example; 8) test 2016's new and improved ad options for political campaigning, such as Facebook's lead ads for mobile sign-ups and conversions with pre-filled forms. For more detail, read http://www.mediapost.com/publications/article/264971/how-2016-presidential-candidates-can-win-the-digit.html

Marketing Agencies Rush Into Profitable 2016 Race

Campaigns and causes seeking 2016 election victory will be able to select from a wider array of marketing services than ever before. Al Urbanski, Direct Marketing News magazine senior editor, recently took note of the rush by marketing agencies, especially those from the digital arena, to jump on the profitable political bandwagon. Examples include lead optimization specialist Fluent, which just set up the Political Pulse digital polling service and opened a Washington office, as well as programmatic ad platforms like ChoiceStream and Xaxis, which just unveiled Xaxis Politics, which are courting campaigns with claims they can harness offline and digital data to pull ahead, with social and mobile in the new media mix. Old-school direct mail experts are still in the game, too, Urbanski adds and points to the Ben Carson campaign, which raised $12 million via mail fundraising even before the candidate announced for the presidency. But e-mail will be where the real action is, according to political marketers interviewed by Urbanski. And in the e-mail contest, competitive intelligence firm eDataSource puts Democrat hopeful Hillary Clinton ahead so far, following the trailblazing of Barack Obama's e-mail blitz (20 e-mails to every one sent by opponent Mitt Romney) and segmented database (a 40 million name list compared with Romney's 4 million). Obama made marketing history by putting the small electronic "e" in electioneering, Urbanski remarks, so that while early GOP front-runner Donald Trump has made self-funding a selling point and aggressive Twitter his trademark, he may regret a lack of early "e" list building to turn donors and fans into voters down the road. See the complete article at http://www.dmnews.com/direct-line-blog/marketeering-turns-to-electioneering/article/453342/

Tips on Online Fundraising for Political Rookies

For rookie political campaigns, online fundraising can be daunting, appearing to require digital expertise in everything from website building to #cashtags and online video. But even those "starting from scratch" can succeed reassures a recent Campaigns & Elections magazine article by Laura Packard, partner in the Democratic digital strategy firm PowerThru Consulting. Packard ironically begins by warning neophyte fundraisers against rushing into the arms of an expensive digital consultant, especially one who offers to raise big bucks without a proven donor list. Instead, she suggests less costly basic steps to an online fundraising base. Start by being realistic about online fundraising goals, she advises. Direct mail, phone campaigns and big-donor meetings will bring in the bulk of donations; a digital effort is a valuable tool but a supplemental one. And while social media generates lots of buzz, the workhorse of online fundraising is still e-mail. So, Step No. 2 is to find a good Customer Relationship Management (CRM) platform to handle your e-mail deployment and response, ranging from small-file options like Constant Contact to NGP VAN used by most Democratic campaigns. Bottom line: Don't use a personal e-mail account that not only appears unprofessional but lacks good deliverability and response tracking. Third, build a decent website with a prominent e-mail sign-up and a way for potential donors to give via credit card. Website-building doesn't have to be expensive either; domain registration sites offer cheap/free tools to create web pages that are good enough for start-up. Finally, and most important, build that e-mail list; the bigger the list, the more money you can raise! For her suggestions on CRM options and list-building, go to http://www.campaignsandelections.com/campaign-insider/2544/starting-from-scratch-here-s-how-to-hit-your-online-fundraising-goal

In Targeted Donor Race, E-mail Still Beats Social

With political campaigns and causes expected to spend up to $1 billion on digital efforts for the 2016 races, npr.org's James Doubek recently discussed the impact on the political marketing landscape. Thanks to social networks, campaigns are now able to enhance static data--voter lists and consumer behavior--with personal "engagement" data. To explain the advantage, Doubek quotes Will Conway, lead organizer at NationalBuilder, a political digital platform provider: "If this person subscribes to Field & Stream and he drives a Ford F-150, there's a high percentage chance that he's a veteran. Well, if in his Twitter bio he says he's a veteran, you know he's a veteran." So it's no wonder 2016 campaigns are spending on hyper-targeted Facebook and Twitter promotion (plus Snapchat, YouTube and more) to influence voters. But when it comes to raising money, e-mail is still the "king." "Nothing comes close" to an e-mail list, Michael Beach, co-founder of Targeted Victory, a Republican digital campaign firm, explains to Doubek, adding, "Our campaigns will do 70%-plus of their fundraising through e-mail." Back in 2012, Obama gathered 90% of his online donations from e-mails. And this time around, the e-mail list targeting is likely to be more refined and efficient. For example, Hillary Clinton's team has a 5 million-person e-mail list, but the average e-mail blast only goes to 780,000, because e-mail messages are tailored by factors such as interests and likelihood of donating. Read the complete news story: http://www.npr.org/sections/itsallpolitics/2015/07/28/426022093/as-political-campaigns-go-digital-and-social-email-is-still-king

Brain Science Finds Mail Bests Digital Marketing

The latest brain science explains why political campaigns will continue to rely on direct mail to win donors and voters, even as digital and social political marketing grab headlines. In fact, direct mail beats or ties digital advertising in almost all the ways political marketers seek to woo support, per a recent Temple University neuromarketing study sponsored by the U.S. Postal Service Inspector General's office. As reported by Direct Marketing News, the study, which showed a mix of 40 e-mail ads and postcards to laboratory subjects, found that a digital approach bested snail mail in only one area: grabbing attention. However, postcards outperformed e-mail in five other areas: holding engagement longer, generating a greater emotional reaction, generating speedier recall, and creating subconscious desire and perceived value. And the two methods tied in three categories: engagement in terms of the amount of information absorbed, memory accuracy, and willingness to spend. The Office of Inspector General, with 31% of USPS revenues tied to advertising mail, clearly is hoping the findings will inspire commercial marketers to make greater use of mail's power. But the findings apply to political marketers as well. Among the OIG suggestions are increased marketer testing of mail creative, sequencing, and digital print technology, such as augmented reality and QR codes. For more details, read http://www.dmnews.com/postal/direct-mail-has-a-greater-effect-on-purchase-than-digital-ads/article/423292/

Despite Digital Growth, Mail Still Leads Budgets

Don't let stories about online and social media politicking distract your campaign planning from the proven direct marketing leader: direct mail. Note that direct mail will top overall marketing budgets this year despite all the chatter about e-mail and digital content, predicts the Winterberry Group. At a forecast $45.7 billion spend for 2015, direct mail is showing only a 1% growth, but that still puts mail well ahead of an expected e-mail spend of just $2.3 billion, as well search dollars of $26.9 (including desktop and mobile). Although targeted digital display, including desktop and mobile promotions, has the strongest predicted growth (21.1%), it still comes in well behind mail at $28.3 billion in projected spending. Key factors driving strong direct-mail budget plans include lack of a postal rate increase in early 2015, rising mail volumes, strong acquisition mail investment to offset declining retention mailings, and a rise in digital-to-offline retargeting, according to the Winterberry study. Direct mail may also benefit from its proven ability in data-driven targeting--the Holy Grail of today's political marketing. Across channels, Winterberry predicts that 2015 marketers will invest more in data-driven promotion, with the top reason (from 52.7% surveyed) cited as the demand for more relevant, customer-centric (read donor-centric and voter-centric) communication. For an infographic summarizing results, check out the Direct Marketing News magazine article at http://www.dmnews.com/marketing-spending-in-2015-infographic/article/400487/

Digital Tool Aids Low-Dollar Campaigns on Right

For just $500, a local, small-budget campaign can now use targeted digital marketing, once a campaign weapon wielded only by big-budget political rivals. Targeted Victory, the digital political marketing firm that recently helped Greg Abbott become the new Texas governor, has joined with Facebook Ads to create the Targeted Engagement platform, and is making it available to any campaign with $500 and a right-leaning agenda, reports Direct Marketing News. The new platform combines internal and external data on likely Republican voters and donors, and then uses modeling to optimize media mixes. The minimum cost is $500, although campaigns will probably need to spend more like $10,000 to really leverage the power of the platform, per Targeted Victory co-founder Michael Beach. Beach explained to DM News, "With a lot of our senatorial candidates last year, we found that we could reach 75% of target audiences on Facebook. This is a powerful tool, because it allows you to compete with smaller resources. On TV, they're missing about 30% of possible voters." The Targeted Engagement SaaS platform targets across desktop, mobile and TV, while its Facebook upgrade adds the ability to post images, links and videos with no minimum buy. See the DM News report at http://www.dmnews.com/getting-elected-just-got-cheaper/article/399071/

Texas Governor Election Was Direct Marketing Coup

The mid-term elections, seen by some as a slap to President Barack Obama's policies, simultaneously saw politicos of all stripes warmly embracing the data-driven, digital marketing strategies pioneered by the President's team. A case in point is the successful 2014 campaign of Texas' newly elected Republican Governor Greg Abbott, points out Direct Marketing News Senior Editor Al Urbanski. Abbott spent about $7 million on digital marketing and data analytics in 2014, compared with the paltry $100,000 or so spent on digital by Rick Perry's 2010 Texas gubernatorial effort. Teaming with Targeted Victory, a digital agency focused on Republican clients, Abbott's election team worked to build an engaged online audience that could be called to action, moving supporters from Facebook fans to e-mail recipients to donors to voters via 74 different marketing campaigns of targeted content. Analytics and ROI even guided traditional offline canvassing efforts, so volunteers knocked only on the doors of pro-Abbott voters identified as needing a little push to the polls. One result of his data-driven strategy was that Abbott won a majority of male Hispanic voters, a coup in a typically Democratic demographic, by using statistical modeling and targeting to get pro-Abbott segments within the demographic into the voting booth. For more detail, read The Direct Marketing News story: http://www.dmnews.com/this-governor-elect-got-direct/article/382966/

Dumb, Data-Driven Fundraising E-mail Backfires

Denny Hatch, successful political fundraiser and direct marketer, recently posted a rant against Democrats in Target Marketing magazine. Why? Because he received three almost identical Democratic fundraising e-mails in the space of six hours. Not only did the delivery overkill annoy him, but all the e-mails begged for money without a hint of issues, policy stakes or personalized reasons/benefits likely to trigger a positive response. The data-driven digital marketing appeals reduced him to a statistic in a way he found insulting to his intelligence and to the basics of good marketing practice. (Before dismissing his criticism as partisan, note that he claims to have voted for President Obama--twice.) Hatch urges political fundraisers to consider why"old-fashioned" direct mail fundraising continues to be successful -- including "incorporating many collateral benefits into a pitch for money" and use of standard offer/pricing/testing to develop a winning response package. Hatch isn't anti-digital; he just wants digital done right. "If offer/price/testing works in direct mail, it will work in e-commerce," he asserts. Our takeaway: Take a hard look at your digital fundraising to make sure you aren't creating more rants than responses from donors. To see samples of the e-mails that earned Hatch's ire, go to his post in Target Marketing magazine at http://www.targetmarketingmag.com/article/denny-s-daily-zinger-dithering-dippy-despicable-democrats/1

Do Digital Myths Drive Away Campaign Ad Dollars?

Why has digital marketing failed to catch fire with political campaigners? Despite hype about its cost-effective success in the 2012 election, online is still forecast to make up only a minor portion of 2014 campaign ad spending (3%), way behind the big bucks for TV. In contrast, brand advertisers spend 25% of budgets on digital. In a recent Campaigns & Elections magazine article, Bryan Gernert, CEO of Resonate, took on three myths that he believes cause political campaigns to underuse digital marketing. First, he notes, political campaigns are comfortable with their offline voter files and donor lists, and assume that online "big data" is geared to brand marketing. Gernert argues that this short-sighted focus on voter lists -- keying on party affiliation and past voting behavior -- misses insights from digital sources about current, dynamic voter values and issues, which is vital to wooing swing voters. Bringing static offline voter data online and enhancing it with up-to-date digital data points will allow campaigns to better target both swing voters and partisans. The second myth is that political campaigns have time and geographic constraints that could stymie success with digital. Not true, asserts Gernert. In fact, online is the ideal medium for tight geotargeting and quick turnaround. Geotargeted online marketing provides flexibility, real-time feedback, and more rapid testing, analytics and response than traditional channels. Finally, many politicos apparently still assume that voters rely more on traditional media for political information. Another myth exposed by the facts: Pew Research found that, by 2012, online/mobile sites had surpassed radio and newspapers as the main source of news consumption. Resonate's own data shows that the percent of registered voters who say they are moderate to heavy consumers of online news is only slightly lower than those who are moderate to heavy viewers of TV news. See the complete article at http://www.campaignsandelections.com/magazine/us-edition/446727/debunking-3-myths-preventing-campaigns-from-embracing-digital-ads.thtml

Digital Marketers See Bigger 2014 Election Impact

Digital marketers for both Republicans and Democrats unite on one theme: Digital as a deciding factor in the 2014 midterm elections. A key factor is the declining impact of TV, even though it still gets the lion's share of campaign ad budgets. Al Urbanski, senior editor of Direct Marketing News, recently reported that Targeted Victory, a Republican digital strategy team, and Well & Lighthouse, a Democratic digital support group, had teamed to poll likely voters and found that 29% hadn't even watched television in the previous week! Respondents reported spending an average of just 10.2 hours a week watching video content on TV, compared with 12.1 hours viewing content on alternative channels such as desktops, mobile devices and DVRs. The quoted conclusion of Targeted Victory's co-founder Zac Moffatt, who was the digital director for Mitt Romney's presidential bid: "You can't go into election day with one out of three voters not having seen your message and think you've done your job." Moffatt's strategy is to put more effort into high-end data analytics to deliver segmented, personalized digital messaging, with a tilt toward e-mail over social media since e-mail is a proven fundraising tool, along with direct mail, and is more scalable than social channels when it comes to response, reported Urbanski. For the full story, see http://www.dmnews.com/digital-marketing-prowess-could-sway-midterm-elections/article/341999/

HealthCare.gov Mess Has Lessons for Campaigns

What can the Obamacare website debacle teach a political marketer, or a brand marketer for that matter? A recent online post by David Heitman, president of a Colorado branding and PR firm, lays out some cogent lessons for campaigns and causes. The first obvious lesson, he writes, is that it's better to launch late than launch badly. The second lesson is to put a premium on critical feedback. Apparently, pre-launch issues with the HealthCare.gov website didn't get to the top, or the top didn't listen. Next, when something goes wrong, remember that the media and the voters can forgive a mistake but not a cover-up. Trying to deny or hide the truth only incites the media and sours supporters. And don't underestimate the intelligence of your audience by trying to mislead in a world of click-speed data sharing. As Heitman points out, when HHS boasted that 15 million visits showed the popularity of HealthCare.gov, Pew Research could quickly counter that 70% of those visitors had insurance and were not serious shoppers. The impact of technical errors on the Obama administration's credibility also underscores the vulnerability of candidates and campaigns to their high-tech advisors. Make sure your campaign has invested in a proven, trustworthy technical team! But perhaps the toughest political lessons are how failure in the details can undermine the larger vision, and how a launch stumble can risk the race. See the full post at http://www.bcbr.com/article/20131108/EDITION0806/131109942/-1/DigitalEdition

E-mail Fundraising: Learning From Obama's Success

E-mail fundraising, where a faulty subject line can cost millions of dollars in donations, can be a daunting prospect. Luckily for 2014 political campaigners, the successful Obama 2012 presidential bid blazed a path with extensive A/B e-mail testing. A recent econsultancy.com interview with Amelia Showalter, Obama's director of digital analytics, provided some tips based on that testing. To see how much it matters, consider that the difference in effectiveness of the best-performing test subject line and the worst-performing test subject line was estimated at over $2 million in donations. So take advantage of the lessons learned by the Obama team. No. 1: Test everything, because your "gut" and conventional wisdom are often poor predictors of what works with the electorate. The Obama digital team was consistently wrong in predicting which would be the top-performing test e-mails, Showalter says. In fact, "ugly" designs often beat "pretty" designs; the Obama team found a design with strident yellow highlighting trumped more subtle appeals, for example. And keep on testing! Create a testing culture immune to marketing and political egos, include columns for "tests" in all short-term and long-term e-mail campaign calendars, and constantly compare test results to prior performance (not just industry standards). Don't let the digital team perform in a bubble, however; spread the word about test results internally to get buy-in and generate new ideas from the wider campaign effort. Finally, make your e-mails both personalized and personal. For example, subject lines that are shorter and less formal perform better, per the Obama experience. A subject line that just said "Hey" was consistently most successful! Don't be afraid of mild curse words now and then as well; "Let's win the damn election" worked for Obama. For more on the lessons from the Obama digital team, read http://econsultancy.com/us/blog/63672-seven-lessons-obama-s-digital-team-learned-from-a-b-testing-emails